Frequently Asked Questions
SHIPPING
Can you send the items in branded boxes?
Yes, we can. If you need to have branded boxes.
Can you send the items in branded boxes with our logo?
Yes, we can. If you need to have boxed branded with your own logo…
How long is taking the shipping for promo items?
You can choose express shipment with DHL (2 days in EU, 3 days in UK, 5 days in UAE / US) or standard shipping (road courier) that needs more time based on the distance. Rest assured that there will be no hidden costs, as we have SLAs. One of them is that before starting the production of all orders we make sure you have approved all the costs & timelines.
The shipping costs are included? Who is paying for shipping?
The prices that you see in this platform do not cover the branding & the delivery costs (logistics). They differ from a client to another, therefore we calculate them based on each client needs.
Once you submit a request on the platform and we have defined how we can help you, we’ll prepare a tailored offer based on all your indicated needs, that will include everything you have agreed, plus the associated costs for creative or logistics.
Once you submit a request on the platform and we have defined how we can help you, we’ll prepare a tailored offer based on all your indicated needs, that will include everything you have agreed, plus the associated costs for creative or logistics.
What are the delivery options?
We ship worldwide. You have two options for deliveries:
(1) Your company contracted courier.
> In case it is UPS, please arrange the pick-up from our address, we’ll prepare the goods with labels as per your indications.
> In case it is DHL, we can make the pick-up order on your behalf if you provide us with:
Deliveries to non-EU countries may experience longer delivery times due to customs formalities, so please place your orders as early as possible.
(1) Your company contracted courier.
> In case it is UPS, please arrange the pick-up from our address, we’ll prepare the goods with labels as per your indications.
> In case it is DHL, we can make the pick-up order on your behalf if you provide us with:
- a valid Courier Name
- Account Number
- Country of Courier contract
Deliveries to non-EU countries may experience longer delivery times due to customs formalities, so please place your orders as early as possible.
PAYMENT
How can I pay?
Once you approve the Final Cost & filled in your company details for invoicing, our finance department issues an INVOICE.
For all your purchases you can use one of the following payment options:
> CARDS (P-Card, Amex, Credit or Debit Card) - Please ask for a “pay by card” invoice and you’ll receive an invoice with a link for secure card payments. Please check with your bank, as card transactions typically involve additional fees. We only charge what we invoice, all the extras that you may be charged with come from your bank.
> BANK TRANSFERS (Wire) – We invoice and wait for the payment. When payment is not done, we’ll send you 3 weekly reminders and after 30 days, a cancelling invoice notification as we consider you are no longer interested and we can cancel your request and invoice.
> PURCHASE ORDER – In this case we have to priorly sign a MSA (Master Agreement Contract). Negotiations on the terms of this MSA will be held by our Legal & Management Team.
For all your purchases you can use one of the following payment options:
> CARDS (P-Card, Amex, Credit or Debit Card) - Please ask for a “pay by card” invoice and you’ll receive an invoice with a link for secure card payments. Please check with your bank, as card transactions typically involve additional fees. We only charge what we invoice, all the extras that you may be charged with come from your bank.
> BANK TRANSFERS (Wire) – We invoice and wait for the payment. When payment is not done, we’ll send you 3 weekly reminders and after 30 days, a cancelling invoice notification as we consider you are no longer interested and we can cancel your request and invoice.
> PURCHASE ORDER – In this case we have to priorly sign a MSA (Master Agreement Contract). Negotiations on the terms of this MSA will be held by our Legal & Management Team.
ORDERS
I don’t know what to order and I don’t have time to look for. Can anybody help me?
A dedicated team is ready to support you on all your requests for the prep of your company’s presence at SIAE 2025. You’ll have a dedicated Account Manager, ready to answer your questions and guide you with advice in order to have a successful SIAE experience.
SHOPPING PROCESS
Here are the steps to follow:
Once you are registered you have access to all the products & services with the prices for those which can be quoted.
Step 1: Choose the product(s) or service(s) you need, click on it and make the order
Step 2: A Rainbowidea Account Manager will get back to you with details, questions or stock confirmation. Based on your request you’ll receive a Final Cost with all the details
Step 3: Once you confirm the Final Cost, you’ll receive an invoice to be paid.
In order to proceed with the production / implementation we need your payment confirmation.
Step 4: The delivery of the products / services will be done as per your prior agreement before the payment
Once you are registered you have access to all the products & services with the prices for those which can be quoted.
Step 1: Choose the product(s) or service(s) you need, click on it and make the order
Step 2: A Rainbowidea Account Manager will get back to you with details, questions or stock confirmation. Based on your request you’ll receive a Final Cost with all the details
Step 3: Once you confirm the Final Cost, you’ll receive an invoice to be paid.
In order to proceed with the production / implementation we need your payment confirmation.
Step 4: The delivery of the products / services will be done as per your prior agreement before the payment